At a Glance
 
Central Software
CityVoD - CSC Forum Archive
Software List on CSC Student LAN

Location and Floor Plan of the CSC Teaching Studio Areas
Opening Hours of the CSC
Systems Maintenance Schedule
List of Blocked Network Cards / IP Addresses
List of CSC Representatives
List of Departmental Network Administrators
Staff Computer Courses
Sitemap
 
CSC e-Forms
 
Submit CSC Work Req.
Req. for Printing
Req. for Dump / Restore
Teaching Studio Booking / Cancellation
Email Alias Application
Apply for a New Domain Name
Remove an Existing Domain Name
Modify the Hosting of an Existing Domain Name
 
Useful Links
 
OCIO Home
IT Information for Students
IT Information for Staff
IT Information for Alumni
 
Got any questions, comments or suggestions? Contact the editors at ccnetcom@cityu.edu.hk
Issue 43 - March 2005
University Services Enquiry
By Louisa Tang

The University offers its students a range of facilities and services to provide a better learning environment and to support whole person development.

The provisions of such facilities and services vary according to the student categories. As the university continues to develop, there are more and more student categories as well as their corresponding provisions to be catered for. Students may be coming from different campuses, studying at different levels, etc. Thus the management of service provision offered by departments has become very difficult.

Thanks to the university's adoption of a centralized system - the AIMS and the continued effort of data integration at different application levels, all staff, student and alumni information can be managed in a single system. This complete integrated source of information forms the base for identity management (please refer to this issue's article "Identity Management: behind the scenes) which drives all the other applications and services and renders the management of service provision possible.

To facilitate departments to maintain the types of services they are providing to students, an interface has been provided under AIMS. Moreover, the students can view all University services they entitle in one stop via the e-Portal even though these services are offered by different departments. If the services require computer accounts to access, the account management part is covered in this issue's article on "Computer Account Management is at Your Service" while the service enquiry part is covered below.

The Service Enquiry

To enable individual students to know exactly what services they are entitled, an enquiry function is developed under AIMS. To begin with, students can enquire detailed information of services offered by service providing departments such as the CSC, the Library and the Student Development Services.

To access the University Services Enquiry function, students can log in e-Portal, click AIMS and select the Student Services Menu. To enquire information of each service type, follow the steps below.

1. Select the service type, e.g. computing services.


2. The following screen lists out all computing services that the student is entitled.

3. To view the detailed account information, click the "Details of My Computer Accounts" button.

Also in this issue...
Identity Management: behind the scenes
Computer Account Management is at Your Service
Deployment of Windows XP Service Pack 2
Upgrade of Teaching Studio L Completed
X-Win32 Replaces SunRay Thin Clients
The Importance of Protecting Your Password



 

Current & Back Issues
 
 
Search Articles
 
 
FAQs
 
Microsoft Windows10
Microsoft Windows 7
Office 365 ProPlus
Microsoft Office 2013
Microsoft Office 2010
中文支援常見問題
Internet Explorer 11
Internet Explorer 9
Email Services
Confidential Email
Wireless LAN
Virtual Desktop Service (VDS)
USB Flash Drive
CityU SMS (for Department)
CityU SMS (for Staff & Student)
iPad (iOS 5.x)
Wiping a Mobile Device
Wiping Mass Storage Device
Handling Handheld Smart Devices for Service Maintenance, Recycling Use, and Disposal
Staff Account Renewal
Changing Local Administrator Password
McAfee Endpoint Security
Full Scan of Your Computer for Concealed Computer Virus
Anti-spyware
Computer Warranty Scheme Software Copyright Declaration and Compliance Observation
 
Technical Guides
 
AV Facilities User Guide
Connecting to Wireless LAN (WiFi)
VPN Connection Setup Guide BitLocker To Go User Guide
 
Copyright© Computing Services Centre, City University of Hong Kong. Best viewed in 1024x768 with IE. Javascript enabled. Last modified on Friday June 29 2018 .