The
University offers its students a range of facilities and services
to provide a better learning environment and to support whole
person development.
The provisions
of such facilities and services vary according to the student
categories. As the university continues to develop, there
are more and more student categories as well as their corresponding
provisions to be catered for. Students may be coming from
different campuses, studying at different levels, etc. Thus
the management of service provision offered by departments
has become very difficult.
Thanks
to the university's adoption of a centralized system - the
AIMS and the continued effort of data integration at different
application levels, all staff, student and alumni information
can be managed in a single system. This complete integrated
source of information forms the base for identity management
(please refer to this issue's article "Identity Management:
behind the scenes) which drives all the other applications
and services and renders the management of service provision
possible.
To facilitate
departments to maintain the types of services they are providing
to students, an interface has been provided under AIMS. Moreover,
the students can view all University services they entitle
in one stop via the e-Portal even though these services are
offered by different departments. If the services require
computer accounts to access, the account management part is
covered in this issue's article on "Computer Account
Management is at Your Service" while the service enquiry
part is covered below.
The
Service Enquiry
To enable
individual students to know exactly what services they are
entitled, an enquiry function is developed under AIMS. To
begin with, students can enquire detailed information of services
offered by service providing departments such as the CSC,
the Library and the Student Development Services.
To access
the University Services Enquiry function, students can log
in e-Portal, click AIMS and select the Student Services Menu.
To enquire information of each service type, follow the steps
below.
1. Select
the service type, e.g. computing services.
2. The
following screen lists out all computing services that the
student is entitled.
3. To
view the detailed account information, click the "Details
of My Computer Accounts" button.
