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Issue
36 - June 2003
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Service
Centre for IBM ThinkPad Notebook Users in CityU
By
Raymond Poon
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If
you are an IBM computer user who has not yet heard about the
CityU's IBM ThinkPad (TP) Service Centre, you will be glad
to know that it is now located at Room G2504 adjacent to the
entrance of the Computing Services Centre (CSC) on the 2/F
of Academic Building to provide speedy and convenient service
to users.
Established
only three months ago, this on-site Service Centre is a partnership
agreement between IBM and CityU with the following benefits
to staff and department users:
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Enjoy
services provided by CityU TP Service Centre with an extensive
opening hour from 10:00 to 19:00, Monday to Friday (excluding
public holidays)
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Served
by IBM certified professional ThinkPad engineer
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Problems
encountered by users can be solved within a much shorter
time by leveraging IBM's unique technologies, tools and
on-site services
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IBM's
Rapid Restore PC (RRPC) technology is employed to improve
the development and deployment efficiency of CityU disk
image file (for PC recovery use)
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User-friendly
network connection profile management of wired, wireless
and private networks by realizing IBM Access connection
software
In addition
to the foregoing benefits to staff and departments, the CityU
TP Service Centre also aims at improving service level to
CityU's staff and students who own ThinkPad for their personal
use. Services include:
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Generic
daily usage support and consultancy to ThinkPad users
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First
level hardware failure analysis
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First
level hardware maintenance and repair
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First
level software support
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Collecting
ThinkPads for second level repair
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Transporting
ThinkPads for second level repair
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Dispatching
repaired ThinkPads
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System
recovery service to ThinkPad users
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Rapid
restore PC and Access connection
Act now
and bring your IBM notebook PC to the centre at any time to
enjoy the same level of services rendered by the IBM service
centre in town without additional charge!
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