Analyses
on Central IT Services
By Raymond
Poon
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Before the inception of
Banner - our University ERP (Enterprise
Resource Planning) system, the Computing
Services Centre (CSC) can only provide
operational and transactional data regarding
the efficiency of its services. Now armed
with vast organizational business intelligence
data derived from Banner, the CSC is now
able to make use of both sets of data
to derive more meaningful analyses. These
in turn enable the CSC to achieve the
following:
-
maintain business agility
by spotting and rectifying quickly any
IT inefficiency, inadequacy, provisioning
problems before impacting business and
users
-
continuously improve
user satisfaction, business processes,
infrastructure capacity, manpower utilization,
service delivery, short-term and long-term
strategic planning
-
allow the creation
of self-help IT knowledge database and
automatic IT service provisioning to
take place smoothly
-
make better business
decision through practicing evidence
management by referencing these analyses
-
provide an analytical
framework from which service metrics
can be flexibly derived/updated/monitored
to adapt/adjust/shift the service focuses
according to the changing business needs
The CSC is pleased to share with readers
the following analyses which are self-explanatory.
Should departments be interested in a
more detailed breakdown on these analyses
or wish to see analyses not shown here,
please contact your CSC Representatives.
Analysis
Report |
PDF |
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CSC Student
Terminal Area Entrance Count By Faculty |
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Print Quota System Report
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Wireless LAN Usage Statistics |
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No Of Notebook PC Loans
Per Week |
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CSC Help Desk Annual Statistics |
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Summary of Number of Network
Connections |
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Facts & Figures of
Campus Network |
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Incoming Email and Spam
Statistics |
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Web Site Hosting Statistics |
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e-Learning/e-Portal
Statistics |
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Bb Course & Organization
Usages (Courses on Blackboard
by Semester) |
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Bb
Course & Organization Usages
(Total number of Organizations
by type) |
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Bb
User & Account Usages (Number
of users with different role(s)
in Blackboard) |
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Bb
User & Account Usages (Users
with My Content & e-Portfolio) |
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Bb User Login Count by Week |
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Bb
User Login Count by Hours of
Day |
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Bb
User Login Count by Day of Week |
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