Why does MS Outlook hang during downloading new mail? (for POP3 user only)

• Outlook will be hanged while download incoming mail's file name of attachment is non-English characters (e.g. Chinese) and Outlook set with POP3 configuration. (This problem does not exist as IMAP server configuration)
• It is not related to the mail server because the server cannot block an email if it has been delivered to your mailbox on the server. (It may be the conflict of McAfee VirusScan, Outlook with non-English attachment's name)

Workaround 1:

    Using WebMail or other IMAP client software to move out the concerned email from INBOX to other folder.
 

Workaround 2:

You can configure Outlook to avoid the problem.

1.  On "Tools" menu, click "Options...".

2.  Choose the "Other" tab.
3.  Click on the "Advanced Options...".

               

4.  Click "Add-In Manager...".

5.  Disable "Exchange Scan".
6.  Click "OK".

Return to Email FAQ page

Maintained and supported by Computing Services Centre
Email: cc@cityu.edu.hk
Last modified:  Friday, 04-May-07 16:10:20