What should I do when I receive spam?

Please avoid doing the following when you receive spam:

  • Do NOT open any files attached with the mail. These attachments may contain computer virus or indecent materials.
  • Do NOT click on any links or pictures in the mail . This includes the "Click Here to Unsubscribe" and "Remove me" links, because spammers may use these links to verify that your email address is valid.
  • Do NOT reply, because:
    • Very often the sender and return addresses of the spam mail are fake.
    • The spammers will know that your email address is valid and active if they receive any email from you.
  • Do NOT forward the spam to your friends and acquaintances.
  • NEVER buy/enquire any products/services from spammers.

You can do the following:

  • You can simply delete the spam messages.
  • You can setup Spam Auto-filtering rules in your Office 365 (O365) account to filter spam/junk email automatically. Please refer to here for details

Return to University In-house Email Service FAQ page

csc@cityu.edu.hk