How to Get Access to CityU Friends Email Service (FES) - for retiree
A retiree who accepts, in writing, HRO's invitation for the
CityU Friends Email Service (FES) is required to activate
his/her Friends Email Account (FEA) by supplying a password of
his/her choice through the link "Activate Friends Email Service"
under the Friends tab of the Email Services
home page at
An FEA takes on the notation "<EID>@friends.cityu.edu.hk",
where "<EID>" is your CityU Electronic ID (EID).
Below are some of the important issues regarding the FES.
- Once the FEA is successfully activated, the
FES Webmail can be accessed through "@friends.cityu.edu.hk"
under the Friends tab of the
Email Services home page. The retiree (FEA
holder) should timely inform all his/her email
correspondents of his/her FEA (i.e. <EID>@friends.cityu.edu.hk,
where "<Alias>" is the Personal Email
Alias of your Staff Email Account if you have
registered for one before).
- "Email Forwarding" under the retiree's Staff
Email Account (SEA) (notation
<EID>@cityu.edu.hk) will be set to the FEA by
the system shortly after the activation of FEA
so that all subsequent emails sent to the SEA
will be automatically forwarded to the newly
activated FEA, meaning that you should start
using your FEA.
- Emails sent from the retiree's SEA through
the University Webmail will have the FEA address
appearing as the sender address; hence all
subsequent replies from the retiree's email
correspondents will go to his/her FEA, and not
- A retiree using email client software (i.e.
Outlook, Outlook Express, etc.) on any of
his/her own PCs should change the sender email
address information in his/her PCs to the FEA
immediately, or on or before the end of the SEA
account grace period (which last for 60 calendar days
from the last day of service as specified in the
account expiry notification sent to the retiree
by the CSC before the end of his/her service).
- The FES is supported by Google through their
Google Apps Education Edition service. Further
details of the service can be obtained from the
"FAQs of Friends Email Service" under the
Friends tab of the Email
Services home page.
If a retiree, after accepting in writing HRO's invitation for
FES, fail to activate his/her FEA before the end of the grace
period, it will be considered that he/she is no longer
interested in the FES and his/her FEA including the email
therein, if any, will be removed from the system immediately
after the grace period.
A retiree's SEA account will cease to be accessible and
operative after the grace period. The retiree is expected,
before the expiration of the grace period, to complete the
migration of the emails in his/her SEA that he/she wants to keep
to the FEA. After the grace period, all emails under the SEA
will be removed from the system and become inaccessible. Hence,
if a retiree fails to BOTH activate the FES account and migrate
emails from the SEA to the FEA within the grace period, he/she
will lose all his/her emails in the SEA and the FEA with no way