Help & Support

FAQ on Anti-spyware

What are malware, spyware and adware?

In short, "Malware" is short for malicious software and is typically used as a catch-all term to refer to any software designed to cause damage to a single computer, server, or computer network, whether it's a virus, spyware, adware, etc.

Spyware is a program that runs on your computer, tracks your habits and tailors these patterns for advertisements, etc.

Adware is often combined with a host application that is provided at no charge as long as the user agrees to accept the adware. However, pop-up advertisements can become an annoyance, and in some cases degrade system performance.

What is the Anti-Spyware Enterprise Module?

The McAfee Anti-Spyware Enterprise Module is an add-on to the VirusScan Enterprise 8.8 product that extends its ability to detect and take action on spyware and cookies.

How do I check whether McAfee’s Anti-Spyware module (MASE) is installed or not?

If you want to confirm the existence of the MASE module, you may right-click on the VirusScan Console (the McAfee shield on the Taskbar) and then select "About VirusScan Enterprise…" from the popup window. You will see "VirusScan Enterprise + AntiSpyware Enterprise 8.8"; in the dialog box. Click "OK" to exit.

How can I make a full scan for eliminating spyware using MASE?

Enable unwanted programs detection, specify what actions to take when detections occur, then create and configure the registry and cookies scan tasks. For detailed procedures, please refer to the McAfee VirusScan Enterprise 8.8 Product Guide

How do I make user-defined detections or exclusions?

User-defined detections and exclusions can be added, if any known specific files that are not being detected or any known files that you want to detect respectively. For detailed procedures, please refer to the McAfee VirusScan Enterprise 8.8 Product Guide (P.40 User-defined detections or exclusions)

Where can I find the results of the completed On-demand scan tasks?

The result is shown in the activity log of the On-demand scan task.

How can I configure MASE to scan compressed files too?

Under the "Properties" of the On-demand scan task, go to the "Detection" tab, under the "Compressed files" section, check both the "Scan inside archives (for example, ZIP)" and "Decode MIME encoded files" boxes, to make sure those compressed files are also scanned. Please note that when these boxes are checked, the scan time will be GREATLY EXTENDED.

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