Booking Procedures

(Note: Prior to booking, please check the loan period of notebook computers in the Student Notebook Computer Daily Loan Scheme)

Procedures on Reservation Making, Deleting and Status Checking

Enter the Web Page "Computer Reservation System" (CRS) by clicking 'CSC Notebook Computer Loan Service' link under "Facilities Booking" section of "Univ. Services (Student)" within CityU e-Portal.
Click the 'Reserve Notebook' button from the menu bar in the upper screen.
Note:
1. There are 3 classes of users:
  - Class A Users can make reservation 2 days in advance
  - Class B Users can make reservation 1 day in advance
  - Class C Users can only make today's reservation
2. For classification of users, please refer to the Student Notebook Computer Daily Loan Scheme for details.
Click the corresponding 'Reserve' button from the panel if the desired reservation date and session is available for reservation.
Click the 'Reserve' button in the window to confirm the reservation.
Click the 'Close' button in the "Reservation Completed Successfully" window.
Click the 'Logout' button from the menu bar in the CRS Web page to log out the system and complete the process.

Enter the Web Page "Computer Reservation System" (CRS) by clicking 'CSC Notebook Computer Loan Service' link under "Facilities Booking" section of "Univ. Services (Student)" within CityU e-Portal.
Click the 'Amend My Reservation' button from the menu bar in the upper screen.
From the "My Notebook PC Reservation(s)" panel showing information on reference number, reservation account, date, session etc., click the corresponding 'Delete' and 'Confirm' button to confirm the cancellation.
Note: The corresponding point added due to reservation will not be deducted even cancellation is made.
Click the 'Logout' button from the menu bar in the CRS Web page to log out the system and complete the process.

Enter the Web Page "Computer Reservation System" (CRS) by clicking 'CSC Notebook Computer Loan Service' link under "Facilities Booking" section of "Univ. Services (Student)" within CityU e-Portal.
Click the 'Check Status' button from the menu bar in the upper screen.
From the "My Notebook PC Reservation Account" panel, you can find information on reservation account, type of student, user class, priority point, number of reservations made, validity (from and to), status and the 'Reservation History' button. Click the button if you want to examine the reservation history. If you do so, the "Notebook PC History" window will be displayed showing the information on reservation date, reservation session, check out time, return time, status as well as point(s) added. Then, click the 'Close' button to close the window.
From the "My Loan History" (including those without reservation) panel, you can find the information on reference number, session date, time, stock type, stock number, point(s) added, check out time, return time and return status.
Click the 'Logout' button from the menu bar in the CRS Web page to log out the system and complete the process.

Place your student ID card on the smart card reader (Student Notebook Computer Daily Loan Scheme Counter [Counter] staff may ask for further identification, if necessary).
Enter your application password through the keyboard at the Counter as informed by the voice message.
Collect a notebook with its accessories and a hand-carrying bag.
Check the notebook and its accessories quickly before leaving the Counter.
Carry out further inspection on the notebook and its accessories at the dedicated work bench. Defected or malfunctioned notebook computer or its accessories can be replaced within 30 minutes at the Counter, if a substitute is available.
Note: If the loan procedures are successfully completed, a loan record will be created and electronic mail will be sent to you stating that a notebook computer has just been checked out and when is the latest return time.

Turn on the borrowed notebook computer in a Windows environment.
Ask the Counter staff to check the notebook and its accessories.
Leave the Counter only after hearing the voice message "thank you for using our service", which indicates that the loan record has been cleared by the Counter staff.
Note: If the return procedures are successfully completed, the corresponding loan record will be cleared and electronic mail will be sent to you stating that the borrowed notebook computer has been returned.

Fill in and sign a User Report / Acknowledgement Form at the Counter.
Receive Payment Advice concerning the outstanding fine issued by the Counter.
Pay the outstanding fine to the Counter staff and obtain the corresponding Payment Receipt.
Follow the Return Procedures as described above.

Report the damage to the Counter staff.
Fill in and sign a User Report / Acknowledgement Form at the Counter.
Receive Payment Advice concerning the repair cost incurred.
Pay the amount due to the Counter staff and obtain the corresponding Payment Receipt.

Report to the University Security Office and seek their advice.
Report the loss to the Police.
Report the loss and the Police Report No. to the Counter staff.
Fill in and sign a User Report / Acknowledgement Form at the Counter.
Receive Payment Advice concerning the replacement cost incurred.
Pay the amount due to the Counter staff and obtain the corresponding Payment Receipt.

cc@cityu.edu.hk