Office of the Chief Information Officer

Our Teams

Banner Programme Management

The Banner Programme Management Team within the Office of the CIO is responsible for designing and maintaining all programme codes within the Banner Student System. It coordinates the creation of any new programmes codes and the update and maintenance of the Programme Management System.


The e-Learning Team in the Office of the CIO oversees all the technology aspects of e-learning within the City University of Hong Kong. Working with the Office of Education Development and Gateway Education (EDGE), the team provides consultants and services on the use of information technology to advance teaching and learning and in support of the University's Discovery-enriched Curriculum (DEC).

At present, the Canvas Cloud by Instructure serves as the unified learning management system with an open architecture that integrates with Google Apps, Turnitin, Echo360 and more. For more information please visit our e-Learning website.

IT Security

The IT Security Unit in the Office of the CIO has the responsibility of defining and enforcing University-wide IT security policies, guidelines and procedures. Our IT systems contain valuable personal, teaching, and research data. IT security is crucial and is a key concern of the OCIO. Working with the Computing Services Centre (CSC) and the Enterprise Solutions Office (ESU), the Information Security Unit will define IT security standards and best practices, and tools and technologies for all IT teams in the University to follow and use. The Information Security Unit is also responsible for promoting IT security best practices and awareness throughout the CityU community.

Web Technologies and Strategic IT

The Web Technologies and Strategic IT Team in the Office of the CIO oversees the University's web strategies and conducts technology research on data analytics, data architecture, middleware, application APIs, web content management, etc. The team also offers assistance to department employed IT personnel or outsourced contractors for web development and web redesign projects.

In 2011, it led the University-wide Web Redesign Project focusing on unifying the navigation structure and overall user interface of close to a hundred University websites, enabling them to be displayed adaptively by modern computing devices including smart phones and tablets. The Web redesign effort resulted in improved usability and accessibility, laying a solid foundation for on-going web improvements. In 2017, the University planned to redesign the website so to take the University’s digital presence a step further. Details of the work will soon be announced.

The OCIO team also developed CityU's mobile apps, such as the CityU Mobile, CityU Mobile CAP, and CItyU Mobile AIMS. A university mobile app identity guide is also developed for all apps branded under City University of Hong Kong.