Service leadership is concerned with “satisfying needs by consistently providing quality service to everyone one comes into contact with, including one’s self, others, communities, systems, and environments” (Chung, 2011). Nowadays local employers are demanding service leadership from all graduates. All universities incorporate service leadership in their academic and extracurricular programmes.
In all service settings, whether it is business, NGOs, government, social service, industry, or self-employment, service leadership is a must for the successful professional. Hong Kong is a quintessential service economy. Nowadays customers have higher expectations on services. It is important to comprehend the meaning of service leadership and its relevance in all contexts. This will not only help service professionals and their organizations to attain excellence. It will also contribute to Hong Kong’s continuing success as a service leader in China and the region.
This course is suitable for students from all disciplines. After taking this introductory course, students can bring the key elements of service leadership to reflect on and apply to their professional areas. Whatever post you may take up after graduation, striving for service leadership will enhance your success at work and in life.