Service Operations Management
Service Operations Management
Offering Academic Unit
Department of Management Sciences
Exclusive Majors
(Students who study the following majors are not allowed to choose this minor)
Service Operations Management
Business Operations Management
Note: The following curriculum information is subject to periodic review and changes.

Aims of Minor

This minor aims to provide knowledge and skills necessary to help improving the quality and productivity of service organizations. Students will learn how to make decisions in planning, organizing and controlling service operations.

Intended Learning Outcomes of Minor (MINILOs)

Upon successful completion of this Minor, students should be able to:

  1. Define and formulate business problems for service organizations;
  2. Demonstrate competence in applying fundamental concepts, models, and analytical tools in managing operations of service organizations.

Minor Requirements (15 credit units)Catalogue Term : Semester A 2018/19

1. BBA core course to be included in the minor (3 credit units )

(Note: Double counting is permissible for CB College/major and the minor requirements under the 4-year structure.)
Course CodeCourse TitleCredit Units
CB2201Operations Management3

2. Required courses for the minor (9 credit units)
Course CodeCourse TitleCredit Units
MS3304Hospitality Management3
MS3322Quality Management3
MS3123 Workshop on Operations Management Practices3

3. Elective courses for the minor (3 credit units) – (choose any 1 courses from the following)
Course CodeCourse TitleCredit UnitsRemarks
MS3125Business Project Management3
MS4227Pricing and Revenue Management3
MS3124Global Supply Chain Management3
CB2011Solving Business Problems with Spreadsheet Modeling3Students have to choose another elective course if CB2011 has been used to fulfill the College Elective requirements.
MS4306Best Practices in Operations Management3

Additional Information

Responsible staff to handle student enquiries:
Name: Ms Sandy Wong
Tel:   3442 8347
Email:   cmsandy@cityu.edu.hk