CB2201 Operations Management

Part I

Course Duration: One Semester

No. of Credit Units: 3

Level: B2

Medium of Instruction: English

Prerequisites: Nil

Precursors: Nil

Equivalent Courses: Nil

Exclusive Courses: Nil

Part II

Course Aims:

This course aims to:

  • Expose students to the problems and issues confronting operations managers.
  • Provide students with the concepts, insights and tools to deal with operations issues for gaining competitive advantage.
  • Study the management and improvement of operations capabilities of different organizations.

Course Intended Learning Outcomes (CILOs)

Upon successful completion of this course, students should be able to:

No.

CILOs

Weighting

DEC-related dimension

1.

Describe the design and delivery of product/service in different organizations and evaluate the systems for measurement and improvement of operations.

10%

Ability

2.

Identify and describe operations management as one of the core business functions.

10%

Attitude

3.

Integrate operations management with other business functions to support a coherent corporate strategy, and determine how operations management decisions impact other business functions.

20%

Ability

4.

Identify a wide range of contemporary and pervasive business issues that impact the management of operations.

15%

Attitude

5.

Apply a range of appropriate quantitative and qualitative methods and tools to solve business problems in which management of operations is a critical issue.

30%

Accomplishment

6.

Discuss the role of operations management in sustainability and social responsibility.

15%

Attitude

Teaching and Learning Activities (TLAs)
(Indicative of likely activities and tasks designed to facilitate students’ achievement of the CILOs. Final details will be provided to students in their first week of attendance in this course)

This course will be structured as a series of three-hour lectures, once per week, with problem solving and demonstrations in the classroom. Students are expected to participate in group discussion and in-class exercise to develop their critical thinking and communication skills. Operations management workshops outside lecture hours will be arranged from time to time for students to gain an understanding of the use of operations management in practice.

CILO No.

TLAs

1-6

1. Lecture
Concepts and techniques in operations management will be explained and demonstrated

1-6

2. In-class exercise and group discussion
Students work in groups to brainstorm ideas or discuss the answers to questions raised in class.

1-6

3. Project
Students work in teams to study operations management practice of an organization to reflect on what they learn in class

1-4, 6

4.  Workshops
Speakers from different companies will be invited to expose students to operations management practices in different industries.

Constructive Alignment of CILOs and Teaching and Learning Activities

 

TLA1

TLA2

TLA3

TLA4

CILO 1

ü

ü

ü

ü

CILO 2

ü

ü

ü

ü

CILO 3

ü

ü

ü

ü

CILO 4

ü

ü

ü

ü

CILO 5

ü

ü

ü

 

CILO 6

ü

ü

ü

ü

Assessment Tasks/Activities
(Indicative of likely activities and tasks designed to assesshow well the students achieve the CILOs. Final details will be provided to students in their first week of attendance in this course)

CILO
No.

Types of Assessment Tasks (ATs)

Assessment Details

Weighting (if applicable)

1-6

1. Quizzes

Quizzes are designed to assess students’ knowledge of operations management concepts and the use of tools and techniques in solving operations management problems

40%

1-6

2. Participation

Students will participate in in-class exercises and out-side-class workshop to brainstorm ideas and to gain exposure on different operations management practices.

30%

1-6

3. Final Project

Students will work in teams to analyze operations management practice of real-world organizations.

30%

Constructive Alignment of CILOs and Assessment Methods

 

AT1

AT2

AT3

CILO1

ü

ü

ü

CILO2

ü

ü

ü

CILO3

ü

ü

ü

CILO4

ü

ü

ü

CILO5

ü

ü

ü

CILO6

ü

ü

ü

NB:  To excel in this course students must come prepared to contribute in engaging into group discussion in each session.  Mobile phone use is banned during class sessions and non-compliance will result in a reduction in marks in the in-class discussion assessment.

Grading of Student Achievement:


AT1: Quizzes

Letter Grade

Grade Point

Grade Definitions

 

A+
A
A-

4.3
4.0
3.7

Excellent:

Strong evidence of knowing how to apply their knowledge in operations management. 

B+
B
B-

3.3
3.0
2.7

Good:

Evidence of knowing how to apply their knowledge in operations management.

C+
C
C-

2.3
2.0
1.7

Adequate:

 Some evidence of knowing how to apply their knowledge in operations management. 

D

1.0

Marginal:

Sufficient familiarity with the subject matter to enable the student to progress without repeating the assignment.

F

0.0

Failure:

Little evidence of familiarity with the subject matter

AT2: Participation

Letter Grade

Grade Point

Grade Definitions

 

A+
A
A-

4.3
4.0
3.7

Excellent:

Strong evidence of showing familiarity with key concepts and definitions. Clearly and correctly structure most critical points and important contributions of the assigned questions or problems. Critically discuss issues and draw most relevant implications to apply daily life examples of issues.  High participation and excellent presentation skills.

B+
B
B-

3.3
3.0
2.7

Good:

Evidence of showing familiarity with key concepts and definitions.  Clearly and correctly state some critical points and contributions of the assigned questions or problems. Critically discuss issues and draw some relevant implications to apply daily life examples of issues.  High participation and good presentation skills.

C+
C
C-

2.3
2.0
1.7

Adequate:

Evidence of showing adequate review of literature and key concepts.  Understanding of the subject, ability to develop solutions to simple and basic problems in the assigned questions and problems.

D

1.0

Marginal:

State a few critical points and marginal contributions of the assigned questions and problems.

F

0.0

Failure:

State no critical points and no contributions of the assigned questions and problems.

AT3: Final Project

Letter Grade

Grade Point

Grade Definitions

 

A+
A
A-

4.3
4.0
3.7

Excellent:

Strong evidence of  original thinking; good organization, capacity to relate practice to the subject / content knowledge; strong evidence of extensive cognitive skills such as creative and critical thinking to identify impacts of industry practice as a university student, future professional and global citizen.

B+
B
B-

3.3
3.0
2.7

Good:

Evidence of  original thinking; good organization, capacity to relate the industry practice to the subject / content knowledge; strong evidence of extensive cognitive skills such as creative and critical thinking to identify impacts of the industry practice as a university student, future professional and global citizen.

C+
C
C-

2.3
2.0
1.7

Adequate:

Some evidence of  original thinking; good organization, capacity to relate the industry practice to the subject / content knowledge; strong evidence of extensive cognitive skills such as creative and critical thinking to identify impacts of the industry practice as a university student, future professional and global citizen.

D

1.0

Marginal:

Marginal evidence of original thinking; good organization, capacity to relate the learning from industry practice to the subject / content knowledge; strong evidence of extensive cognitive skills such as creative and critical thinking to identify impacts of the industry practice as a university student, future professional and global citizen.

F

0.0

Failure:

Little  evidence of original thinking; good organization, capacity to relate the learning from the industry practice to the subject / content knowledge; strong evidence of extensive cognitive skills such as creative and critical thinking to identify impacts of the industry practice as a university student, future professional and global citizen.

Part III          

Keyword Syllabus:

Historical development of operations management; Product and service design; Supply chain management; Process analysis; Facility planning; Location and layout decision making; Service delivery; Distribution and inventory planning; Demand management; Quality and lean operations; Operations strategy; Globalization and Corporate social responsibility

Related Links
Department of Management Sciences