Award Certificate

Collection of Award Certificate

Normally, the award certificates will be ready for collection around 10-12 weeks after the official graduation date of each semester/term. The actual graduation date, which varies from year to year, can be found in the Academic Calendar. Graduates will have different collection periods depending on their graduating terms.

Arrangements for 2018 graduates are as follows:

Graduates of Notification Around Collection Period Location
Semester A 2017/18 Late March 2018 From 11 April 2018 to
31 December 2019
ARRO Service Centre
Semester B 2017/18 Early September 2018 Designated date/time on 28 or 29 September 2018 as indicated in the notification email Purple Zone (University Concourse), 4/F, Yeung Kin Man Academic Building
From 2 October 2018 to
31 December 2019
ARRO Service Centre
Summer Term 2018 Late October 2018 From 10 November 2018 to
31 December 2019
ARRO Service Centre
- You will be informed by email of the date, time and venue for collecting your award certificate.
- Please note the deadline for collection of award certificate.

Documents Required for Collection

If collected by yourself in person:

  • The notification email
  • Your CityU Student Identity Card/HKID Card/Passport

If collected by your authorized representative::

  • The notification email
  • A photocopy of your CityU Student Identity Card/HKID Card/Passport
  • An authorization letter signed by you. Click here for the letter template (Note: We only accept original copy of the authorization letter)
  • Your authorized representative is also required to show his/her HKID Card/Passport for verification purpose

Clearance of Outstanding Matters before Collection

Student must clear all outstanding matters with the University (e.g., tuition fees, library fines/books, student loans, etc.) before collecting their award certificates. Students who have not cleared all outstanding matters will NOT be allowed to collect the award certificate.


Deadline for Collection

It is the University's policy to retain award certificates for collection up to 31 December of the following year after graduation (e.g., for 2018 graduates, the deadline for collection is 31 December 2019). After that date, all uncollected award certificates will be confidentially disposed without any further notice.

If you wish to get an award certificate afterwards, you will need to apply for a replacement award certificate with a fee at the prevailing rate (currently HK$400). Please refer to the paragraph below for the procedures to apply for a replacement award certificate.


Name Verification

Graduates will be asked to verify their legal names in English and Chinese (if applicable) to be printed on the award certificates through the following processes:

  • Bachelor's Degree Graduates
    Names will be verified during the online application for graduation
  • Associate Degree Graduates
    A PDF file will be emailed to graduates for verification

Please use the Name Amendment Form for change of legal names, if required.

Return the completed and signed form, with supporting documents, to the Academic Regulations and Records Office (ARRO) by one of the following means (please refer to the information on the form):

  • In person
  • By email
  • By fax
  • By post


Replacement Award Certificate

The award certificate issued by the University is a unique document. A graduate is only permitted to retain ONE award certificate, including replacement award certificate, for each academic qualification he/she is conferred by the University.

Graduate may apply for a replacement award certificate under the following circumstances:

  • Permanent loss or damage of the original award certificate;
  • Update of name in the case of a legal name change; or
  • Inability to collect the original award certificate within the period prescribed by the University.

How to apply

Please complete the application form downloadable here and provide the necessary information and supporting documents as specified in the application form.

Fees Chargeable

The application fee for each replacement award certificate is HK$400.


Notes for Non-local Graduates/Graduates Station outside Hong Kong

You may authorize a person to collect the award certificate on your behalf. Please click here for the documents required.

You may also apply for sending your award certificate to an address outside Hong Kong. The application form is downloadable from here. Please complete the form and sent it to us in person or by mail with a copy of your HKID card or Passport. We only accept the signed original copy of the application form. Request by fax or in form of electronic files will not be accepted.

As the award certificate will be sent to you by registered mail, P.O. Box address will not be accepted. We will also not be responsible for any mis-handling of mail and no replacement certificate will be reissued under this circumstance.

If you still have outstanding matters with the University (e.g., tuition fees, library fines/books, student loans, etc.), we will not mail out the award certificate until you have them settled.

If you are a graduate of the current year, the award certificate will be mailed to you around 10-12 weeks after the official date of your graduation.