CityU-Net for CityU Alumni FAQ

Since the recent changes on the remote dial-up service, some common problems have been reported in using the CityU-Net service. If you have encountered similar problems, following are the solutions.
(Windows 95/98 is the assumed dialing environment.)

Question 1 & Solution
Dialing and connection are successful, a connection window with a duration counter pops up. However, no applications such as Netscape can be used. There are error messages like "Netscape was unable to create a network socket connection", or "Error getting network address".

Question 2 & Solution

How to check remaining dialup budget?

Question 3 & Solution

It said my password was invalid.

Question 4 & Solution

I forgot my password. What should I do? How to change my Network Connection Password?

Question 5 & Solution

My modem is a US Robotics Sportster modem. When I try to connect, the line is cut.

Question 6 & Solution

I cannot use the service in Monday morning.

Question 7 & Solution

After I have installed an Internet service provided from an external Internet Service Provider, I cannot use the CityU-Net .

Question 8 & Solution

The connection is cut suddenly when my PC is connecting to the Internet.

Question 9 & Solution

When I am reading a web page that consists of many texts, the connection is cut.

Question 10 & Solution

I cannot browse web pages on the Internet.

Question 11 & Solution

I would like to upgrade my modem.  Which 56K modem should I buy?

Question 12 & Solution

My modem is a HSP modem or a software modem. When I try to connect, the line is cut.

Question 13 & Solution

When I try to connect, the line is cut.